Shipping policy

TÓPA currently ships to addresses within the United States and Canada only. 

Shipping is charged at a flat rate based on destination. Additional shipping charges may apply to oversized or heavier orders

Once an order has shipped, we are unable to change the shipping address or cancel the shipment.

Delivery timelines vary by location and do not include our 5–7 business day processing time. During new releases or periods of high order volume, processing may take slightly longer. Carrier delays or customs processing may also impact delivery for Canadian orders.

Lost, Stolen, or Damaged Packages

Once an order has been transferred to the shipping carrier, TÓPA is not responsible for packages that are lost, stolen, damaged, or delayed in transit.

If you experience an issue with your delivery, please contact the shipping carrier directly using the tracking information provided with your order.  We are always happy to assist with any information needed to help with a carrier claim.

Please ensure your shipping address is correct before completing your purchase.  TÓPA is not responsible for packages delivered to an address entered incorrectly at checkout. 

Canadian Orders — Duties & Import Fees

Orders shipped to Canada may be subject to import duties, taxes, customs fees, and/or carrier brokerage fees upon arrival. These charges are determined by Canadian customs and/or the shipping carrier and are not included in TÓPA’s product prices or shipping charges unless otherwise stated at checkout.

The recipient is responsible for all applicable duties, taxes, customs charges, and brokerage fees associated with the shipment. TÓPA does not control or determine these charges.

Failure to pay applicable import charges may result in delivery delays or the shipment being returned to TÓPA. Original shipping charges and any return shipping, customs, brokerage, or carrier fees incurred as a result may be deducted from any refund otherwise due, where permitted.