Refund policy
At Tópa, we take pride in the quality of our products and your satisfaction is our top priority.
Returns and Exchanges for Manufacturing Faults: If you receive a product with a manufacturing fault or defect, we will gladly accept returns or exchanges. Please follow these steps:
- Contact our customer support team within 5 days of receiving your order to report the issue.
- Provide clear photos or descriptions of the manufacturing fault or defect for our assessment.
- Once the fault is verified, we will offer you the option of a refund or exchange for the same product, subject to availability.
Non-Returnable and Non-Exchangeable Items: To maintain the quality and hygiene of our products, we do not accept returns or exchanges for reasons other than manufacturing faults.
Return Shipping: In the case of a manufacturing fault, we will provide you with instructions for returning the product. We will not cover the return shipping costs.
Cancellation Policy: We do not accept cancellations once an order is placed. Please review your order carefully before completing your purchase.
Contact Us: If you have any questions or concerns regarding our Return and Refund Policy, please don't hesitate to contact our customer support team
At Tópa, we are committed to providing you with exceptional products and service. Thank you for your support.